FAQ

Nord Haus ships globally. Shipping outside of Australia is based on weight which is calculated automatically at the checkout. Please be aware of your local customs requirements when purchasing items as Nord Haus will not refund for items rejected by customs and border agencies.

We love to know that you're happy, but in cases where you have a problem with an item we ask that you read our Returns Policy before getting in touch with us.

Having your contact number can be very handy for our team should we need to get in touch regarding your order. It is also a requirement of some of our shipping partners, including Australia Post. In addition, your phone number is often the most efficient way for us to contact you. We understand that some shoppers do not like leaving a phone number, but you can rest assured that your telephone details will never be used for marketing purposes and absolutely never passed on to any third party.

If you'd like to have more information about a particular product, please contact us via the Contact Us page.

If you are or would like to become a stockist or if you are a designer, restaurant/cafe owner and would like to purchase in bulk, please contact us directly at trade@nordhausshop.com.

Our aim is to help you find the answers you need to ensure you have the best experience with Nord Haus. So please get in touch with us at hello@nordhausshop.com for any further questions or enquiries you may have.