FAQ

Frequently asked questions

Where does Nord haus deliver to?


Nord Haus delivers to addresses within Australia and to New Zealand We expect to offer shipping to more international destinations in the very near future. If you're visiting us from outside Australia and New Zealand you can be notified of when we start shipping to your part of the world. Simply use our Contact Us form to let us know where you are and we'll make sure you find out when shipping becomes available.




What is Nord Haus's reterns policy?


We love to know that you're happy, but in cases where you have a problem with an item we ask that you read our Returns Policy before getting in touch with us.




Why do I have to give you my phone number?


Having your contact number can be very handy for our team should we need to get in touch regarding your order. It is also a requirement of some of our shipping partners, including Australia Post. In addition, your phone number is often the most efficient way for us to contact you. We understand that some shoppers do not like leaving a phone number, but you can rest assured that your telephone details will never be used for marketing purposes and absolutely never passed on to any third party.




What if I have a question about a particular item?


If you'd like to have more information about a particular product, please contact us via the Contact Us page.




I have a trade/wholesale enquiry, who do I contact?


If you are or would like to become a stockist or if you are a designer, restaurant/cafe owner and would like to purchase in bulk, please contact us directly.




Can't find the answer you need?


Our aim is to help you find the answers you need to ensure you have the best experience with Nord Haus. So please get in touch with us for any further questions or enquiries you may have.